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How Web Conferencing Works

Web conferencing is a service enabling a virtual online meeting between 2 or more people. The participants might all be in a single building or they could be spread thoughout the world, the restraints of location disappear by using the Internet to discuss, exchange and share resources. Also, through web-conferencing participants may be able to utilize a variety of tools including data and audio transfers, among other things.

Good web conferencing systems contain several features for maximum effectiveness. Below are listed tools and features that you may be able to make use of during a web meeting:

File sharing and application

File sharing is a critical feature of quality web conferencing solutions. By giving the control of his workstation to someone else, they will also be able to access files and take part in providing input even if they are in a remote location.

White Board

Whiteboards are the virtual incarnation of the traditional boardroom white board allowing anyone to draw, type text, alter colors and erase. Whiteboard access allows rapid brainstorming and solving of problems.

Polls and Surveys

This polls & surveys feature is very useful for feedback and responses. The survey results can be stored and archived for future reference.

Co-browsing of the internet

This feature can be quite useful in a customer service context, for example allowing clients to browse a corporate site, along with customer support. It can also be a useful method to present a sales presentation or showcase a product, among other things.

Slide Presentations

A classic tool of traditional conferences, slideshows allow viewing visual presentations & demonstrations and can be configured as a downloadable resource for future reference.

SMS

Along with audio and video capability, web conferencing may also enable a SMS text messaging service. This can be useful for documentation.

Playback

Those who may have missed a conference will find this feature valuable, or others can view the archives of meetings for future discussion & brainstorming.

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